What to do when a contractor lets you down.
Let’s face it. Every now and then, a contractor fails to live up to the expectations that are in the mind of a homeowner. Typically, it is not an intentional act of recklessness, but a minor oversight or unintended consequence. The fact of the matter is that any homeowner that is paying the bill should receive what they expect. If that is not the case, here are a few tips on rectifying the situation.
In the case of work that doesn’t get done or is not finished, make sure all that you expected was included in the contract. Sometimes a contractor’s and a homeowner’s idea of a finished project may not be the same.
If it is a workmanship issue, an effective way to approach this sensitive subject is in person and in front of the area that needs further attention.
The process typically begins with a phone call to the contractor. A good suggestion to keep in mind is to never make that call when you are angry; take a few minutes or hours till that blood pressure drops, you have calmed down and are thinking clear. We should all remember 5 key, simple steps when approaching any conflict.
- Don’t make this personal.
If you chose your contractor carefully, then you should not assume any bad things about him now. If you stay focused on the true issue at hand, resolution can soon follow.
- Base everything on facts.
We all interpret thing differently, don’t let your interpretation become fact whether it is what work should have been done or what was meant by a comment. Ask for clarity, it makes agreeing on solutions easier.
- Set reasonable expectations.
Nothing complicates a challenging scenario more than being unreasonable. Ask yourself, “If the shoe was on the other foot, would I think what I am seeking is reasonable?”
- Be very clear on resolution.
After the discussion about the solution, make sure all parties understand what needs to be done to resolve the issue. It is always a good idea to get this in writing, both the solution and the time frame.
- Commend the commendable.
After the discussion and agreed upon resolution are complete, be sure to commend your contractor if he or she handled the process well. Also be sure to mention the good experience to your friends so they can be prepared in case they are in the same predicament in the future.
Contractors live to serve customers. Without customers, there is nothing for contractors to do. To find out more about Reliable Comfort Heating and Air Conditioning customer service, check out http://reliablecomfort.com.