Customer Satisfaction Survey

Your opinions are important to us. To better serve you in the future, we’d like to know about your experience with us. Please be candid with your thoughts, and thank you for working with us.

First Name

Last Name

Address

City

State

Zip Code

Phone

What kind of home comfort system do you have?

Purpose of Visit:

New / Installation
Service / Repair
Other:

Your Experience... 1=Very Disatisfied / 10=Very Satisfied

Promptness of Reliable Comfort Personnel

1
2
3
4
5
6
7
8
9
10

Professional appearance (personnel/vehicles/etc.

1
2
3
4
5
6
7
8
9
10

Courtesy and friendliness

1
2
3
4
5
6
7
8
9
10

Knowledgeable

1
2
3
4
5
6
7
8
9
10

Took time to understand my needs

1
2
3
4
5
6
7
8
9
10

Kept my home neat and clean

1
2
3
4
5
6
7
8
9
10

Maintenance agreement explained in detail

1
2
3
4
5
6
7
8
9
10

Price and value

1
2
3
4
5
6
7
8
9
10

Completed the work in a timely manner

1
2
3
4
5
6
7
8
9
10

Resolved any issued to my satisfaction

1
2
3
4
5
6
7
8
9
10

OVERALL SATISFACTION

1
2
3
4
5
6
7
8
9
10

Likelihood to Recommend... 1=Definitely Would NOT / 10=Definitely WOULD

How likely are you to recommend Reliable Comfort to a friend or colleague?

1
2
3
4
5
6
7
8
9
10

Are you interested in a service and/or a maintenance agreement?

Yes
No
Already Have

How did you hear about us?

Radio
Yellow Pages
Website
Web Ad
Social Media (Facebook/Twitter/Youtube)
Friends and Family
Installers Truck
Newspaper
Television
Flyers
Magazine
Other

Please share any additional comments or describe in your own words your overall experience (for example, what you thoughts Reliable Comfort did exceptionally well, or what could have been better).