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FAQ

“I can’t say enough good things about this company, they truly do live up to their name: RELIABLE!”

– S. Mahoney
Google Review

“I have health issues that make it fatal to be in hot temperatures for very long. My AC unit broke down (the motor and the starting component, I believe) in the middle of the night, and with high temperatures expected the next day, I was really…really scared. I called this company and they were extremely understanding. The on call tech contacted me within 5 minutes of my initial call and came out at 4:00 in the MORNING and got the job done within an hour. My AC is working again. 🙂 Very pleased!”

– C. Abner
Google Review

“We have been long time customers of Reliable Comfort. We prefer doing business with a family owned/managed enterprise. Office staff are always personable and efficient. Service technicians are on time, knowledgeable and thorough. We recommend Reliable Comfort to our friends and neighbors.”

– J. Kerns
Google Review

Get Answers to Commonly Asked Questions

WHAT IS THE AVERAGE LIFE EXPECTANCY OF EQUIPMENT?

Most systems have a lifetime of 10 to 20 years. As your equipment gets older, it’s efficiency can decrease dramatically. You may notice that it gets noisier and needs repairs more often. When a unit begins to show it’s age, you have two choices. You can overhaul the system or replace it. Because heating and cooling technologies improve over time, a new system designed with newer, more energy-efficient equipment makes sense, especially if your system is 10 or more years old. We can estimate the cost of a new system as well as a payback schedule that will show you how newer technology will pay you back in lower energy usage.

CAN I JUST REPLACE THE OUTDOOR UNIT ON AN OLDER SYSTEM TO SAVE MONEY?

No. Replacing only the outdoor unit will lower the efficiency of the unit. In fact, you can lose up to 15% of the unit’s efficiency! Even worse, your system may fail sooner than normal and most manufacturers’ warranties will be voided. You should always replace the indoor cooling coil with the outdoor unit.

WILL A BIGGER SYSTEM PERFORM BETTER?

No, you don’t want your air conditioner to be too big. Air conditioners control the comfort level in your home by cooling the air and by removing humidity. An oversized air conditioner will cool your home faster, but it will use more energy and will not remove humidity adequately.

A unit that is too big for your home will have short run cycles. It may take only a short time to cool the air, but the unit shuts off before enough air blows across the indoor coil where moisture condenses into water and drains from your system. Too much moisture left in the air can lead to mold and mildew problems.

These short run cycles also mean your system starts and stops more often which uses more energy and causes a lot of wear and tear. An air conditioner operates more efficiently during long run cycles.

The same holds true with heating systems. An oversized furnace will warm the house quicker, but it uses more fuel and causes greater temperature swings in the home.

WHY IS A SYSTEM WITH MATCHED COMPONENTS SO IMPORTANT?

A matched system is important for a variety of reasons. One is comfort. When all your components are properly sized to your home, you can control exactly how much heating or cooling you need so you can relax. Also, a properly sized matched system enables every component to perform as designed, meaning proper cycle times are maintained, humidity is controlled, and system sound is minimized.

Another reason matched systems are important is efficiency. Most systems people buy are too large for their homes, which uses more energy than needed for your home. A matched system outlined by a dealer who has completed a load calculation for your home provides just the right amount of heating and cooling you need so you get the most value for your utility dollar.

HOW OFTEN SHOULD I CHANGE MY AIR FILTER?

At the risk of telling you something you’re tired of hearing, replace the air filter in your furnace on a regular basis. Dirty air filters reduce the amount of air flowing through a system and make the furnace work harder to maintain the temperature. How often you change the filter depends on the type of filter you use, if you have pets, and the size of your equipment. Please give us a call and we can give you proper guidance.

WHY SHOULD I SWITCH TO A HIGH EFFICIENCY AIR FILTER?

Proper air filtration is just as important to the health of your heating and cooling system as it is to the health of your family. Without proper filtration, dust and dirt can build up on your system which impacts operation and efficiency. A high-efficiency filter will remove more dust, dirt, pollen, mold, and other particles from the air. If you suffer from allergies or other respiratory problems, you should strongly consider a high-efficiency filter. No matter what type of filter you have, make sure you change it regularly.

SHOULD I HAVE MY FURNACE AND AIR CONDITIONER SERVICED EVERY YEAR?

Yes. Keeping your system properly maintained will lower energy and repair costs, prevent breakdowns, and prolong the life of your equipment. Neglecting necessary maintenance ensures a steady decline in air conditioning performance while energy use steadily increases.

WHY SHOULD I PURCHASE A SERVICE AGREEMENT?

Without warranty coverage, a breakdown can mean significant expense in parts, labor, or both. However, with one of our service agreements, you avoid that unexpected significant expense. While no warranty can guard against every possible problem, we can explain the broad range of protection our service agreements afford.

HOW CAN I REDUCE ALLERGENS AND IMPROVE THE AIR QUALITY IN MY HOME?

With a high efficiency air cleaner, you can remove up to 99% of the pollen and spores that find their way into the home. There is also a great reduction in household dust, dirt, smoke, and other air pollutants. Your indoor air will become cleaner and fresher while reducing the allergens and dust that circulate throughout the house. With a whole house humidifier, you can relieve the irritating discomfort of dry indoor air. The humidifier reduces itchy skin, scratchy throats, static electricity, and damage to your furnishings and woodwork. Since humid air feels warmer than dry air, you do not have to set the thermostat as high to feel the comfort you want. A lower thermostat setting will reduce the costs of your energy bill.

I AM CONCERNED ABOUT MOLD GROWTH, WHAT SHOULD I DO?

Molds are part of the natural environment. Outdoors, molds play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees, but indoors, mold growth should be avoided. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Mold may begin growing indoors when mold spores land on surfaces that are wet. There are many types of mold, and none of them will grow without water or moisture. Click here to learn more about mold prevention in your home from the EPA.

When humid air passes over chilled cooling coils, water condenses and drips through the coils into a collection pan, from which it continuously drains. Problems with these systems may occur when this water collects and becomes stagnant when it becomes blocked, either on the coils or in the drip pan. The pan will grow mold that can infect your home with dangerous mold spores very quickly. Problems also exist when the HVAC ducting contains microscopic mold spores that stay continually present and blow contaminants around the home or office often caused by mold in other parts of your home.

You can do 3 things to prevent mold growth in your system:

  1. Preventative maintenance will ensure that the collection pan under the indoor coil stays clean and clog free.
  2. Install ultra violet lights next to the cooling coils to kill any mold or bacteria growing on the coils or collection pan.
  3. Keep your ductwork clean and use a high-efficiency filtration system to keep your entire HVAC system clean.
WHAT IS DUCT CLEANING?

Duct cleaning refers to the cleaning of the various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, fan motor and fan housing, and the air handling unit housing.

When humid air passes over chilled cooling coils, water condenses and drips through the coils into a collection pan, from which it continuously drains. Problems with these systems may occur when this water collects and becomes stagnant when it becomes blocked, either on the coils or in the drip pan. The pan will grow mold that can infect your home with dangerous mold spores very quickly. Problems also exist when the HVAC ducting contains microscopic mold spores that stay continually present and blow contaminants around the home or office often caused by mold in other parts of your home.

You can do 3 things to prevent mold growth in your system:

  1. Preventative maintenance will ensure that the collection pan under the indoor coil stays clean and clog free.
  2. Install ultra violet lights next to the cooling coils to kill any mold or bacteria growing on the coils or collection pan.
  3. Keep your ductwork clean and use a high-efficiency filtration system to keep your entire HVAC system clean.
WHAT DO SEER, AFUE & HSPF RATINGS MEAN FOR ME?

SEER, AFUE and HSPF are all measures of energy efficiency. Air conditioners may look similar, but their Seasonal Energy Efficiency Rating (SEER) can vary widely. Higher SEER numbers save more money spent on electricity. A 13 SEER air conditioner, the EPA “current minimum standard”, uses 23% less energy than a 10 SEER unit (EPA standard up until Jan. 2006). Even though 13 SEER is the minimum efficiency available, we currently offer a line of air conditioners that start at 13 SEER and go all the way up to a 21 SEER . Depending on your average usage, higher SEER air conditioners can significantly reduce your electric bill.

Heat pumps have SEER ratings like air conditioners and Heating Seasonal Performance Factor (HSPF) ratings for measuring heating efficiency. Higher HSPF ratings mean greater energy savings. The HSPF scale range is 7.5 to 13.0.

Today’s new high-efficiency furnaces can save up to 50% in operating costs over a ten-year-old furnace. Many 1990 and earlier model furnaces have Annual Fuel Utilization Efficiency (AFUE) ratings of 65% or less. The minimum AFUE rated furnace that can be sold in the United States as of May 1, 2013 is 80% in southern states and 90% in northern states.

Our current product offering starts at this minimum AFUE rating and goes all the way to a very efficient 98.3% AFUE rating. Depending on your average usage, higher AFUE rated furnaces can significantly reduce your gas bill.

WHY SHOULD I BUY ENERGY START LABELED EQUIPMENT?

The average home spends about $1,900 annually on energy bills. Heating and cooling accounts for as much as half of a home’s energy use. The EPA provides important recommendations for energy-efficient equipment, including proper sizing, quality installation and maintenance, and other home improvement considerations to help you get the most out of the heating and cooling products you purchase, save energy, and save as much as 20% annually on your total energy costs.

ENERGY STAR qualified products prevent greenhouse gas emissions by meeting strict energy efficiency guidelines set by the U.S. Environmental Protection Agency (EPA) and the U.S. Department of Energy (DOE).

WHAT IS A HYBRID HEAT DUAL FUEL SYSTEM?

With a traditional heating and cooling system, if you wanted to save more, you had to use less. But a Hybrid Heat system combines the benefits of intelligent control for both gas and electric heating to create an intuitive system that can actually react to changing conditions.

No matter what the temperature is outside, a Hybrid Heat system will automatically select the fuel source most efficient for your home, which means you’ll stay warm in the winter, cool in the summer and save money all year long.

To design a Hybrid Heat system for your home, we professionally match one of our heat pump units with a natural gas furnace. Contact us to see how much energy you can save over your existing system.

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If you feel that your water heater tank may need maintenance, don’t hesitate to schedule an appointment.

You may have questions about water heater installation or the water heater cost. Reliable Comfort INC prides itself on our ability to answer any questions you may have right from the start.

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